Refund Policy
At Smart Buyer, we understand that sometimes a product may not meet your expectations or may arrive damaged. That's why we have a straightforward refund policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you have the option to request a refund within 30 days of receiving the product. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a refund, please contact our customer support team with your order number and a detailed explanation of the reason for the return. Our team will guide you through the process and provide you with the necessary instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In the case of damaged or defective items, we may require photo evidence or other documentation to support your claim. This is to ensure that we can address the issue appropriately and take necessary steps to prevent similar incidents in the future.
If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the best possible shopping experience.